Paul, as a driver myself you get fed up after 7 hours of asking people were they are going. Many of them dont know or dont want you to know were they are going. Trying to squeeze this from people results in seconds being lost each time which add up to minutes which can result in the loss of a journey later in the day. People still need to be educated. They need to know were they are going and we need to give them the appropriate ticket. Im finding it hard to believe it was a QBC driver who was guilty of this. They are the best in Citybus, according to themselves!!!!! HaHa!